Terms of Service

TheCrawler is an API that fetches publicly available web pages you select and returns structured data (markdown / JSON), optionally using AI extraction on our own compute. The Service is provided on an “as is” and “as available” basis. By creating an account or using the Service you agree to these Terms and to our Acceptable Use Policy and Privacy Policy.

You represent and warrant that you are using the Service for purposes related to your trade, business, craft, or profession, and not as a consumer. We may require a business name and tax/registration identifier at signup. Nothing in these Terms excludes any mandatory consumer-protection rights that apply to you despite this business-use restriction; where such rights apply, the dispute-resolution and governing-law terms below apply only to the extent permitted by mandatory law.

An API key authenticates requests against your credit balance. Keep it secret; you are responsible for all use under your key. One account may hold multiple keys sharing one balance.

Your use is governed by the Acceptable Use Policy. You are solely responsible for the legality of the targets you select and the data you obtain. Breach of the AUP may result in immediate suspension or termination.

The Service meters pages. AI extraction is included on every page at no per-call surcharge. Plans and any overage rates are as published on our pricing page.

Billable unit (“successful page”): the target URL was fetched (HTTP 2xx or a parseable document) and, for an extraction request, a non-empty structured result was produced. We do not charge for: fetch failures (DNS/timeout/4xx/5xx/blocked), empty pages, documents we cannot parse, or requests rejected by our guards. Such amounts are returned to your balance.

Credits do not expire while your account is active. They are non-transferable, non-cash, service-only credits with no cash value and are not a gift card or stored-value instrument. Charges are based on our records, which are final absent manifest error. Fees are non-refundable except as stated or as required by law. Usage beyond your plan is billed at the published overage rate; you authorize us to charge your payment method. Prices are exclusive of taxes; we charge GST where applicable.

We use commercially reasonable efforts to keep the Service available but do not guarantee uptime on standard tiers. Scheduled and emergency maintenance are excluded from any availability measure. We may modify or discontinue features.

You own the inputs you submit (URLs, schemas, prompts) and the structured outputs we return. We claim no ownership of them and do not train models on your data. You grant us only the limited license needed to operate the Service for you. Results are derived from third-party web sources and are provided for your use at your sole risk; do not rely on them as a sole source of truth.

The service and all results are provided “as is” and “as available,” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service shall not exceed the greater of one hundred US dollars ($100) or the fees you paid us in the six (6) months before the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or goodwill, even if advised of the possibility and notwithstanding any failure of essential purpose.

The cap does not apply to your indemnification obligations, your breach of the Acceptable Use Policy, or liabilities that cannot be limited by law (e.g., fraud, gross negligence, willful misconduct).

You agree to defend, indemnify, and hold harmless Menixuz IT Solutions and its affiliates from any third-party claims, fines, penalties, and costs (including reasonable attorneys’ fees) arising from: (a) your use of the Service and the targets you select; (b) your breach of these Terms or the AUP; (c) your violation of any target website’s terms; (d) your collection or use of personal data, including under the GDPR, CCPA/CPRA, BIPA, or DPDP; (e) any infringement of intellectual-property, database, or privacy rights; and (f) your negligence or willful misconduct. This obligation survives termination.

We may suspend or terminate access for AUP breach, non-payment, or legal risk. You may stop using the Service at any time. Sections that by their nature should survive (data ownership, disclaimers, liability, indemnity, dispute resolution) survive termination.

These Terms are governed by the laws of India. Any dispute shall be finally resolved by arbitration seated in Singapore under the SIAC Rules, in English, by one arbitrator. The parties first attempt good-faith resolution for 30 days. To the extent permitted by law, each party waives any right to participate in a class or representative proceeding. This clause is governed by and enforceable under the New York Convention.

We may update these Terms; material changes will be posted here with a new “last updated” date, and for paid plans we will give reasonable advance notice. Continued use after changes take effect constitutes acceptance.